Pure Olivem 1000 Emulsifying Wax Creams & Lotions & Soap- Made in Italy

Color Difference:

1) Due to the Monitor display error, there maybe color difference. If you mind of this, please kindly think about this before ordering.

2) However, if you do believe that the item received is in wrong color, please contat us to see if a return is possible.

3) If item is returned due to color difference, we WILL NOT bear the shipping cost. 

Shipment:

1) We only ship to confirmed order address. Your order address MUST MATCH your shipping address.

2) Service shipping time is provided by the carrier and excludes weekends and holiday. Also, shipping time may vary,especially during holiday season.

3) Tracking number will be filled in after order shipped, you can track it.

4) Import charges&tax are buyer’s responsibility. We are not responsible for any accidents, delay or other issues which caused by shipping service.

5) If the package is returned by forwarding issue, buyer will be charged for return shipping and reshipping cos or we will refund the original amount detucted from returning.

6) If you have not received your shipment withing 30 days after sending, please contact us. We will track the shipment and get back to you asap.

Return:

1) 100% of all delivered products are in good quality and under strict checking before sending. We will try our best to avoid quality problem.

2)We refuse returning the goods without any quality defects if you change your mind or don’t like the items after you received the goods. 

3) You have 7 days to contact us and 30 days to return it from the date of receiving. If this item is in your possesion more than 7 days, it is considered used and we will not issue you a refund or replacement.Please packe the item well and MUST provide us tracking number, specific reason for the return.

Feedback:

1) Our goal is to make sure you have a pleasant shopping with us. Please leave us positive feedback and 5 star rates, if you are satisfied with our item and service.

2) Please CONTACT US before leaving any 1,2,3 ratings, neutral or negative feeback or open an dispute, we understand your concerns, so we will do our best to resolve the problems for you.We thank you for your effort to make this sale and purchase experience happy.

3)  Feedback is very very important for us. If you are satisfied with our items, please five us five star feedback.If any problem, please feel free to cotnact us before leaving the negative feedback.We will solve for you.