Thank you for shopping with Shop Around World! We are committed to ensuring that you have a positive experience with our store, from placing your order to receiving your products. Below are the details regarding our shipping and returns policies.
1. Shipping Information
We aim to provide fast and reliable shipping services to get your order to you as quickly as possible. Here’s what you need to know:
- Order Processing: After you place an order, we will process it within 1–2 business days. Orders placed over weekends or holidays will be processed the next business day.
- Shipping Methods & Times: Shipping times depend on your location and the shipping method selected at checkout.
- International Shipping: 7–14 business days, depending on the destination
- Shipping Costs: Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping may be available on select orders or promotions.
- Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor the progress of your delivery.
- Delayed or Missing Shipments: While we strive for timely deliveries, sometimes delays may occur due to external factors like customs or severe weather. If you have not received your order within the expected time frame, please contact us at Contact Us Page.
2. Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a return and refund policy under the following conditions:
- Return Window: You can return most items within 15 days from the date of receipt. Items returned after this period will not be eligible for a refund.
- Condition of Items: To be eligible for a return, products must be:
- In new, unused condition.
- With all original packaging, tags, and labels intact.
- How to Initiate a Return: If you wish to return an item, please follow these steps:
- Visit our Contact Us page.
- Complete the Return Form and submit it.
- Once your request is processed, we will provide detailed instructions on how to return the item.
- Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or was sent in error. We recommend using a trackable shipping service to return your item, as we are not responsible for items lost in transit.
- Refund Process: After we receive and inspect your returned items, we will issue a refund to your original payment method. Please note, it may take up to 14 business days for the refund to appear, depending on your payment provider or bank.
3. Damaged or Incorrect Items
If your order arrives damaged or if you received the wrong item, we apologize for the inconvenience. Please contact us within 7 days of receiving the item, and we will be happy to resolve the issue by offering you a replacement or a full refund at no extra cost.
4. Exceptions to Return Policy
Some items may be non-returnable due to hygiene reasons, such as:
- Personal care items
- Intimate apparel
If you are unsure whether your item qualifies for return, please contact us before proceeding.
5. Contact Us
If you have any questions regarding shipping, returns, or refunds, or if you need assistance with any of the above, please visit our Contact Us page to get in touch with our support team. We are here to help!
